Fair Practice Code

UpCash and its lending partner are committed to following fair practices in all dealings with customers, in line with RBI guidelines.

Transparency

All applicable interest rates, processing fees, and other charges are disclosed upfront. There are no hidden charges.

Non-discrimination

Loan applications are evaluated solely on creditworthiness and eligibility — without discrimination based on caste, religion, gender, or marital status.

Loan agreement

A Key Fact Statement (KFS) and full loan agreement are shared digitally before disbursement. You may withdraw at any point before disbursal.

Recovery practices

We follow ethical and respectful recovery practices. No coercive collection tactics are employed.

Confidentiality

Customer information is held in strict confidence and shared only with consent or as required by law.

Last updated: 4 June 2026